Terms of Service

← Back to Home

Last updated: June 2026

1. Acceptance of Terms

By creating an account, accessing, or using the CustomAccess AI platform ("the Platform"), you agree to be bound by these Terms of Service ("Terms"). If you are using the Platform on behalf of an organization, you represent that you have the authority to bind that organization to these Terms. If you do not agree, you must not use the Platform.

2. Description of Service

CustomAccess AI provides an AI-powered workspace that includes encrypted document storage, AI-assisted document analysis, code execution, web research, scheduled workflows, and access to both self-hosted and cloud-hosted AI models. The Platform is currently in a technical preview period, and features, capabilities, and pricing are subject to change.

3. Acceptable Use

You may use the Platform and its AI tools for any lawful purpose. You agree not to:

  • Use the Platform to facilitate, promote, or engage in any criminal activity;
  • Generate content intended to cause harm to others, including harassment, threats, or exploitation;
  • Use the Platform to produce illegal content, including but not limited to content that violates intellectual property laws, privacy laws, or export controls;
  • Attempt to circumvent, disable, or interfere with the Platform's security controls, encryption, authentication, or access restrictions;
  • Abuse system resources, including excessive or unreasonable consumption of compute, storage, or network capacity beyond your plan allocation;
  • Engage in automated scraping, crawling, or launching attacks (including denial-of-service attacks) against the Platform or its infrastructure.

Violation of these acceptable use rules may result in immediate suspension or termination of your account.

4. AI Output Disclaimer

The Platform provides access to artificial intelligence models that generate content based on probabilistic methods. AI-generated outputs may be inaccurate, incomplete, outdated, or biased. CustomAccess AI does not guarantee the correctness, reliability, or fitness for any particular purpose of any AI-generated content.

You are solely responsible for reviewing, verifying, and validating all AI-generated content before relying on it for any decision, publication, or action. CustomAccess AI shall not be liable for any consequences arising from your reliance on AI outputs without independent verification.

5. Intellectual Property & User Content

Your content is yours. You retain full ownership of all data, files, prompts, and documents you upload or create on the Platform. You also own all AI-generated content produced through your use of the Platform. CustomAccess AI claims no ownership interest in your data, files, or AI outputs.

You grant CustomAccess AI a limited, non-exclusive license to process your content solely as necessary to provide the Platform services to you (for example, to send your prompts to AI models and return the results). This license terminates when your account is closed and your data is deleted.

The Platform itself — including its software, design, branding, and documentation — remains the intellectual property of CustomAccess AI and is protected by applicable copyright and trademark laws.

6. Billing & Payment

Usage of the Platform is billed based on your selected plan tier. Each plan includes a monthly allocation of usage credits. Included credits are use-it-or-lose-it — unused credits do not roll over to the following billing period.

If your usage exceeds the credits included in your plan, overage charges will apply at the rates specified in your plan details. You are responsible for monitoring your usage and understanding the overage rates associated with your plan.

CustomAccess AI reserves the right to modify pricing with at least 30 days' advance notice. Price changes will be communicated via email and/or platform notification. If you do not agree with the new pricing, you may cancel your account before the changes take effect.

7. Account Suspension & Termination

CustomAccess AI reserves broad discretion to suspend or terminate accounts for abuse, violation of these Terms, violation of the acceptable use policy, or at the company's sole discretion during the technical preview period. We will provide notice where practicable, but immediate action may be taken without prior notice when necessary to protect the Platform, its users, or comply with legal obligations.

You may terminate your account at any time through your account settings. Upon termination — whether initiated by you or by us — your data will be retained for a reasonable grace period (not to exceed 30 days) to allow for data export, after which it will be permanently and irreversibly deleted via crypto-shredding.

8. Data Handling & Security

All user data stored on the Platform is encrypted using per-user encryption keys. When your account is terminated and the grace period expires, your data is permanently destroyed through crypto-shredding across all systems — including the database, search index, and memory stores. Once shredded, data cannot be recovered.

For comprehensive details on how we collect, process, and protect your information, please review our Privacy Policy.

9. Service Availability

The Platform is currently in technical preview. No specific uptime percentage or availability guarantee is provided during this period. We make best-effort attempts to maintain availability but may experience downtime for maintenance, updates, or unforeseen issues. We will endeavor to provide advance notice of planned maintenance where possible.

10. Limitation of Liability

The Platform is provided on an "as is" and "as available" basis, particularly during the technical preview period. CustomAccess AI expressly disclaims all warranties, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

To the maximum extent permitted by applicable law, CustomAccess AI and its officers, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including but not limited to loss of profits, data, use, goodwill, or other intangible losses — arising out of or in connection with your use of or inability to use the Platform, regardless of the theory of liability.

In no event shall CustomAccess AI's total aggregate liability exceed the amount you paid to CustomAccess AI during the twelve (12) months preceding the event giving rise to the claim.

11. Indemnification

You agree to indemnify, defend, and hold harmless CustomAccess AI, its officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

  • Your use of the Platform;
  • Content you create, upload, or generate through the Platform;
  • Your violation of these Terms;
  • Your violation of any applicable law or regulation;
  • Your infringement of any third party's rights, including intellectual property rights.

12. Modification of Terms

CustomAccess AI reserves the right to modify these Terms at any time. Changes will be communicated via email and/or platform notification, and the "Last updated" date at the top of this page will be revised accordingly.

Your continued use of the Platform after changes are communicated constitutes your acceptance of the revised Terms. If you do not agree with any modifications, you must discontinue your use of the Platform and close your account.

13. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the State of Georgia, United States, without regard to its conflict-of-law provisions. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the state and federal courts located in Georgia.

14. Dispute Resolution

Informal Resolution First. Before initiating any formal proceedings, you agree to contact us and attempt to resolve any dispute informally for at least thirty (30) days. Most concerns can be resolved quickly this way.

Binding Arbitration. If a dispute cannot be resolved informally, you and CustomAccess AI agree to resolve it through binding individual arbitrationadministered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules. Arbitration will be conducted by a single arbitrator in the State of Georgia. The arbitrator's decision will be final and enforceable in any court of competent jurisdiction.

Class Action Waiver. You agree that any dispute resolution proceedings will be conducted only on an individual basis and not as part of a class, consolidated, or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration against CustomAccess AI.

Small Claims Exception. Either party may bring an individual action in small claims court in the State of Georgia if the claim qualifies.

15. Contact

If you have questions about these Terms, please reach out via our Contact Us page.